Selecting a Receptionist for your Spa or Salon

As the first person your customers communicate with – on the phone and upon entering the spa, the receptionist needs to make a good first impression. A great receptionist is someone on the front lines who has a professional appearance and attitude. Not many people know this, but I have spent 8 years out of my 17 years of industry experience as a spa receptionist. I know exactly what it takes to select a great receptionist, and will give you some pointers on what to look for as you go through the interview process.

First thing to look for in a qualified spa receptionist is a tidy, put together appearance. Your spa or salon is a place of beauty, health and tranquility, so having a receptionist with chipped nails, or messy oily hair will create disharmony in the overall image of your business. By any means, your employees don’t have to look like supermodels, but excellent hygiene is a must! A tidy and put-together person will also be wonderful at organizing the desk, and keeping the work area clean and manageable. This type of employee will never write an important phone message on a post-it in a pile of papers.

During the interview, you can role-play with the candidate, and him or her take down a message. Look for legible handwriting, correct spelling, and take notice of the tone of voice. A good phone presence is a crucial skill. You can trust that an empathetic person will be a wonderful listener who can accommodate your clients’ requests, and will help work out any slipups that may occur, such as double-booking, or other issues. It is important to choose a team player who shows enthusiasm in discovering the spa’s treatments and products. A good receptionist will ask many questions to get better acquainted with the different types of facials, and massages, and will try treatments to know how they feel. First-hand experience with treatments and products is the best way to passionately talk about them, and suggest them to clients.  

A very important quality in a front-desk person is the ability to multi-task without feeling overwhelmed, anxious, or frustrated. A candidate who is well-versed in a multitude of computer programs and apps is an asset to your organization. Not only will this receptionist quickly acquaint him/herself with your spa booking software, but he or she will be able to manage multiple tasks with ease. Someone who is technologically savvy is wonderful at implementing the newest apps and programs to help take the clutter out of, what may seem to be confusing, tasks.

Look for candidates with a humble and agreeable personality. A person who easily takes directions, and can handle constructive criticism will be a breeze to work with for both you and your clients. Look for someone with great integrity who can show initiative and improvise, and avoid those who will walk past a candy wrapper on the floor, and use the excuse “that’s not part of my job description” to justify not tossing it into the trash can.

These simple tips are what I believe will help you select the right person for your front desk. I have worked as a receptionist at the same spa for 8 years, prior to joining my mother to start our own skin care brand.  My previous employer, co-workers, clients and I still keep in touch, because that job was my passion and my priority. I never brought in negativity, and I always made everyone I worked with feel loved and well taken care of.  The most important attributes to look for are integrity and a good nature, and the rest of the technicalities can be learned in time!

Best Natural Bruising Creme

Take a look at this dramatic result just after 3 days of using our vitamin K and Arnica bruising creme! SAIAN® Vital K Creme is the most-effective paraben-free topical creme which works wonders on postoperative bruising following cosmetic surgery or injections, micro-needling, rosacea, dark circles, and hyperpigmentation. 

Bruising and dark spots are the appearance of blood which has been released from the tiny capillaries of the battered area into the tissue under the skin. Over time the color eventually fades as the blood is absorbed back into the body and away from the surface. 

To halt the expansion and deepening of unsightly discoloration, we use Phytonadione (Vitamin K). This is the body's natural blood coagulating agent which stops the spread of blood from seeping further. Individuals with low levels of Vitamin K will often experience wider and darker bruises, taking excessively long periods of time to recover because is not enough Vitamin K in their systems to prevent this from occurring. Not only is this creme perfect for post-surgical and injection-site bruising, but also ideal for micro-needling, cuperose, rosacea, and dark under-eye circles. http://saian.net/product/vital-k-creme/

Why Choose a Natural Skin Care Line?

Since our skin in the largest organ of our body, our pores readily absorb artificial fragrances, dyes, and petrochemicals in personal care products. Years of continuous use of fragranced toiletries can cause allergic reactions, especially for nail techs and hairdressers. Natural skin care lines use botanical extracts to fragrance their products, and proudly omit harmful and irritating additives, making them the ideal choice for those who have an adverse reaction to perfumes and dyes.

The Best Post-Microneedling Products on the Market

1. Before beginning the treatment, make sure you have your SAIAN Pure Hyaluronic Acid Spray and SAIAN Cryo-Globes in the refrigerator. The finishing cooling touch is very important at the end of this treatment.

2. Cleanse the face with SAIAN Replenishing Cleanser. This milky cleanser’s gentle and natural formula removes surface impurities and all traces of make-up, leaving skin moisturized and supple. Aloe vera and chamomile are hydrating, softening, calming, as well as anti-microbial and anti-inflammatory. This product is perfect for sensitive skin.

3. Apply numbing cream to treatment area and leave on for 30 minutes. Remove numbing cream thoroughly.

4. Apply antiseptic wipe to treatment area.

5. Apply 1/2 SAIAN Hyaluronic Acid Ampoule to the entire treatment area. The rest of the ampoule will be used later in the treatment.

6. Begin treatment by dividing the face into five parts: forehead, left and right cheeks, nose, upper lip and chin.

7. Apply a few drops of SAIAN Hyaluronic Acid Ampoule to the treatment area.

8. Perform microneedling according to your device’s manufacturer’s instructions. Work on all 5 sections in the same manner until the entire face has been treated. After treating each section, wipe any bleeding.

9. After the entire face has been treated, take the SAIAN Pure Hyaluronic Acid Spray out of the refrigerator, and spray the face with SAIAN Pure Hyaluronic Acid Spray. This product serves as an activator for the collagen mask, as well as a light, oil-free hydrator. 

10. Cover the face with SAIAN Pure Pure Collagen Mask. Fold the mask in half over the client’s face, mark and cut the mask around the nose area. Apply the dry collagen mask immediately over the face quickly and spray with more SAIAN Pure Hyaluronic Acid Spray, molding gently to the face and neck with sponges. Leave mask on the face for no less than 20 minutes. Remove the mask.

11. Apply SAIAN Vital K Creme to the entire face. This creme provides a powerful dose of Vitamin K to repair the damaged area, supplying the patient’s skin with the means to halt the flow of bruising and pause discoloration. To maximize and quicken the recovery process, we use Arnica. This natural herb, rich with anti-inflammatory and anti-bacterial properties is a highly efficient vasodilator of blood capillaries. Arnica drastically increases the fade back time, by escalating the recession of blood away from the damaged capillaries and back into the body. This helps return the skin to a flush and even color in a fraction of the time it would usually take after it has been traumatized by physical impact. Applying SAIAN Vital K Creme to the area significantly reduces the swelling and dark patch, and brings the color back to normal, as well as moves blood through the damaged capillaries for reduced discomfort and pain.

12. Spray with SAIAN Sunscreen Mist. This is an oil-free light sunscreen spray. Chemical sunblocks are never recommended after invasive treatments, and this light Titanium dioxide based sunscreen is the perfect alternative.

13. Roll over the entire area with SAIAN Cryo Globes.